Working with Marcus Johnson and the Undefeated team on the 'Mural Muffin Takeover' campaign was a frustrating experience from start to finish. Marcus consistently missed deadlines and provided last-minute approvals, leaving me scrambling to adjust the mural installations and pastry production schedule. His lack of preparation meant that essential assets like high-resolution logos and clear brand guidelines never arrived on time, which derailed the creative process and forced me to compromise on quality. Furthermore, the overall communication was disorganized and lacked enthusiasm, making collaborative planning nearly impossible. The feedback was vague and frequently conflicted with previously approved instructions, causing confusion throughout the project. With minimal professionalism and little to no support for a project as complex as this, I’m left with no choice but to rate this experience a 1-star review.

Marcus Johnson’s management of the Secret Password Taco Pop-Up was nothing short of a debacle. From the start, there were severe issues with timeliness—Marcus repeatedly missed deadlines for providing the essential featured ingredient and failed to supply a unique daily password, which completely undermined the campaign’s effectiveness. His communication was extremely lackluster, and the promised marketing material was either half-assed or non-existent, leaving me scrambling to cover his gaps. The lack of professionalism was evident every day of the seven-day run. Instead of a cohesive brand experience, customers were met with inconsistent messaging and a chaotic setup that made it nearly impossible to tally and verify sales. His enthusiasm was minimal, providing no creative energy or thorough support during the operation. All told, this was one of the most frustrating gigs I've ever managed, and I cannot in good conscience recommend working with Marcus in the future.

Working with Undefeated on the Backpack Arcade Beacon Blitz left a lot to be desired. While I delivered on the agreed schedule and executed the campaign at multiple arcade bars, communication from their side was spotty at best. They missed several crucial deadlines for providing key promotional assets and their submission of the silent video was borderline non-compliant, making it hard to align my talking points effectively. Their updates were infrequent and disorganized, which threw off the tracking and reporting process significantly. Overall, although there were some moments of clarity, the client’s timeliness, thoroughness, and overall creative input fell short of what was needed for a vibrant and cohesive campaign. I hope Undefeated can refine their approach in the future, but for this engagement, I feel a 2-star review is warranted.