Working with Universal Pictures on the Secret LA Sip & Stroll gig was an absolute nightmare from start to finish. They were consistently late in providing essential materials like the co-branded pocket maps and espresso sleeves, and communication was disorganized at best. Instructions regarding the coupon's legal terms were vague and often contradictory, which left me scrambling to clarify details during live tours. Their promised enthusiasm and creativity were nowhere to be seen; instead, I encountered a lack of initiative that left both me and the tour guests confused and frustrated. Furthermore, their follow-through on the scheduled activities was dismal. There was little to no professionalism in handling real-time issues, and their overall lack of thoroughness led to a chaotic execution of what should have been a streamlined promotional event. It's a shame because the concept had potential, but the mismanagement on the client’s part made the entire project a logistical mess. I’d rate my experience a 1-star overall.